SERVICENOW CIS-ITSM VALID BRAINDUMPS SHEET, TEST CIS-ITSM REGISTRATION

ServiceNow CIS-ITSM Valid Braindumps Sheet, Test CIS-ITSM Registration

ServiceNow CIS-ITSM Valid Braindumps Sheet, Test CIS-ITSM Registration

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Test CIS-ITSM Registration | CIS-ITSM Review Guide

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q84-Q89):

NEW QUESTION # 84
How to customize the fields that appear when a user hovers over the reference icon?

  • A. Modify "ref_contributions" attribute for the field.
  • B. Modify "ref_ac_column" attribute for the field.
  • C. Add a new record in the Reference Popup table and configure the variables.
  • D. Create sys_popup view.

Answer: D


NEW QUESTION # 85
On an Incident, which of the following conditions will trigger the Reopen Count field value to be incremented?

  • A. Update to an associated Problem Record
  • B. State changes from Resolved to Open
  • C. Submission of an Incident by the same Caller with an identical Short Description
  • D. Assignment Group changes from Service Desk to Software Group

Answer: B

Explanation:


NEW QUESTION # 86
Which table can be used to build a report to see which knowledge articles are no longer viewed by users?

  • A. kb_use
  • B. kb_feedback
  • C. kb_knowledge
  • D. kb_article_statistics

Answer: A

Explanation:
Explanation
kb_use table stores a record every time an article is viewed. It is useful to build reports to see which articles are no longer viewed.


NEW QUESTION # 87
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?

  • A. Redefine the role hierarchy by enabling "grant access using hierarchies."
  • B. Change the opportunity's organization-wide default setting to Public Read/Write.
  • C. Create a permission set for Opportunity Edit and associate it to the user record.
  • D. Enable team selling on the Opportunity object to grant Read/Write access.

Answer: C


NEW QUESTION # 88
Which one of the following is NOT included in foundation data?

  • A. Companies
  • B. Assets
  • C. Groups
  • D. Locations

Answer: B

Explanation:
Explanation
Assets are considered configuration items, not foundation data.


NEW QUESTION # 89
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